In any business operation, there will be a ‘scene’ where we normally called as ‘complaint’.

I would rather use the terms ‘feedback’ in most cases.
However, a situation which is not handle tactfully could lead to a bigger conflict.

In a normal scenario, the process could be as simple as below:
1. Check normal practice
2. Immediate actions to be taken
4. Follow-up
5. Improvement or modification

There are some conflict which takes place due to ‘underlying cause’ which only both parties involved understand.

Some which can be done:
1. Engage the other party in order to solve the issue.
2. Use scenarios and discuss to have better view of the situation.
3. Open up a discussion.
4. Find a common ground of which both parties have.
5. Provide other party opportunity to work on the solution plan.

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